Course Catalogue

  Even in government, people work with those they know, like, and trust. This session is all about building those crucial relationships. Learn how to inspire other departments and community members to buy into your programs and policies, and discover how this collaboration can unlock a wealth of new tools and resources to help you achieve your mission. 

 When you have a difficult employee, your leadership skills are put to the test. This session provides supervisors and managers with the tools to handle poor performance and bad attitudes, even with inspired leadership and good hiring practices. We'll cover how to:

Create clear expectations * Use probationary periods effectively * Give informal feedback * Prepare for and conduct disciplinary meetings * Coach employees

 Master the art of effective documentation and build a solid case every time. This session will reveal the key to professional credibility: understanding who you're writing for. Learn how to record your observations and interactions with the precision needed to ensure your written work stands up to scrutiny and helps you succeed. 

 Learn to proactively address problem employees before their behavior derails your team's success. This presentation will show you how to identify habits that lead to poor decisions and provide effective corrective measures. We'll also cover how to handle the difficult task of removing an employee when necessary. 

 Tired of hiring a great interviewee and getting a disappointing employee? This session will give you the tools to look past a candidate's story and recognize their true workplace potential. Learn how to make better hiring decisions that lead to long-term success. 

    Understand the importance of vegetation codes and their impact on your community. This session provides a quick look at the "why" behind these regulations, the negative effects of non-compliance, and the full enforcement process. We'll share photos of successful outcomes and give you a clear understanding of the tools available to keep neighborhoods safe and clean. 

A strong foundation is key to a successful career. This presentation gets back to the fundamentals of code enforcement, offering a refresher for seasoned professionals and essential insights for newcomers. You'll gain a clear understanding of your purpose and the tools to succeed. 

 Master the art of resolving tenant complaints. Geared specifically for code enforcement officers, this session will walk you through the entire process—from understanding minimum housing standards and conducting inspections to effectively gaining compliance from landlords. Learn the best strategies to handle deficiencies and achieve positive outcomes.  

 This session provides a comprehensive overview of the code enforcement profession. We’ll discuss the origins of code enforcement and detail the core responsibilities, processes, and philosophies of most teams. You'll gain a better understanding of common violations, our enforcement tools, and the key partners we collaborate with to keep our communities safe and clean. 

 What makes a code enforcement officer exceptional? This presentation explores the shared characteristics, skills, and talents of top performers. You'll learn how to acquire these abilities and apply them to achieve greater success and advance your career. 

 Dive into the story of the "Killdozer" rampage in Granby, Colorado. This presentation uses video clips and open dialogue to explore the personalities and grudges that led a man to secretly armor a bulldozer and demolish numerous buildings. You'll learn how personal conflicts escalated to a destructive, day-long event that shocked a small town. 

 How you communicate at work can make all the difference. This presentation will teach you how to get your message across—even the tough stuff—without creating animosity or making enemies. 

  Have you ever wondered why some people glide effortlessly up the corporate ladder? This discussion explores the subtle but significant differences in how they operate. Learn to adopt the same skills and strategies to gain a competitive advantage and accelerate your own career.  

 We've all been tempted to say what's on our minds, but a single moment of frustration can damage your career. This session will teach you how to communicate effectively, giving you the tools to get your point across constructively. Learn to express yourself in a way that builds your reputation, not tarnishes it.  

 You don't have to be a field expert to lead a code enforcement team, but understanding their work can make all the difference. This session gives you a crash course in what your most experienced staff members know, helping you build trust, communicate better, and lead with confidence. 

  Photos can make or break a case. This course goes beyond basic photography to teach you how to capture what you see and feel at a property. You’ll learn how to take compelling photos that highlight your key observations and, most importantly, how to organize and present them effectively for judicial or administrative hearings. 

 Influencing people to do what you want isn't a skill—it's an art. This presentation will teach you how to master that art by recognizing subtle cues and using the right words, gestures, and emotions to achieve voluntary compliance.