Course Catalogue
Introduction to Solutions-Oriented Code Enforcement
Building Strong Habits: Increasing Effectiveness and Relationships in Code Enforcement
A Strategic Approach to Doing Code Enforcement Effectively
Code enforcement practices and tactics can vary greatly depending on the municipality's desires and resources. Adopting a "solutions-oriented" approach helps code enforcement management and staff to focus on problem resolution, rather than employing punitive, judicial, or strict adherence to policy driven actions that may or may not actually solve the problem. The principles of solutions-oriented code enforcement lie in doing the next RIGHT thing, rather than the NEXT thing right, with the desired outcome being beneficial to all involved. The overview/summary class focuses on how to properly identify the real problem(s) and getting to the right solution without getting caught up in the superfluous.
A Strategic Approach to Doing Code Enforcement Effectively
Building Strong Habits: Increasing Effectiveness and Relationships in Code Enforcement
A Strategic Approach to Doing Code Enforcement Effectively
Traditional code enforcement focuses on using a set of policies and procedures to resolve complaints. But how often do we consider the cause and effect of those complaints and evaluate our policies and procedures to ensure that they are equipping our staff to produce positive results for our community? This session focuses on developing an action-oriented approach that builds on your unique and pre-existing strengths and assets to make adjustments along the way and move toward measurable outcomes quickly. Strategy in our profession is not about identifying WHAT doesn’t work…it is about asking WHY something isn’t working and thinking differently to find the root causes. Learning in this class happens through specific focused activities that have us asking “appreciative questions”…questions that encourage us to think with imagination rather than limitation, questions that result in excitement and inspiration for what CAN be. So let’s get excited together and develop a strategy that works for you!
Building Strong Habits: Increasing Effectiveness and Relationships in Code Enforcement
Building Strong Habits: Increasing Effectiveness and Relationships in Code Enforcement
Building Strong Habits: Increasing Effectiveness and Relationships in Code Enforcement
In this discussion, we collaborate on how to build and maintain trusting relationships with community members, our work team, and our boss. These relationships have the power to foster a collaborative culture within teams and communities and drive success to unprecedented levels. The concepts we explore involve caring personally about those folks in your community that you work with to gain compliance, and those you work with, while challenging everyone to see how we positively impact each other and the communities where we live. We explore strategies and examples of how to bring out the best in yourself, and those you work with (or lead) to stay centered and focus on emotional and professional presence.
10 Best Non-Verbal Communication Skills for Code Enforcement
10 Best Non-Verbal Communication Skills for Code Enforcement
Building Strong Habits: Increasing Effectiveness and Relationships in Code Enforcement
Nonverbal communication is when a person conveys their thoughts, feelings and mood through visual rather than verbal cues. These physical signals are essential. Studies show people have more trust in nonverbal communication over the spoken word. Many researchers claim nonverbal communication accounts for 70% to 90% of all adult communication. In this session we learn to effectively use conscious, semiconscious, illustrative, and unconscious cues as part of our quest toward voluntary compliance!
Survive & Thrive Long-Term in Code Enforcement
10 Best Non-Verbal Communication Skills for Code Enforcement
Survive & Thrive Long-Term in Code Enforcement
You've been in Code Enforcement for a year or two, understand the job, and have gained some experience. In this session, we focus on developing your drive...and skills... to thrive in the work we do. We will discuss how to make sure you are part of your agency’s succession plan by establishing a mindset that develops your reputation as someone who will thrive LONG TERM in our profession! In this session, we discuss:
* Promoting Your Successes * Building Trust * Managing Stakeholders * Managing Your Peers * Engaging Your Team and Strategic Partners * Building Your Credibility *
Managing Up- What is it? How to do it? * Building your confidence
From SUPER-Visor to SUPER-Leader
10 Best Non-Verbal Communication Skills for Code Enforcement
Survive & Thrive Long-Term in Code Enforcement
Building a thriving team that gets results is what makes a difference in your organization. In this session, we delve deep into meeting deadlines, accomplishing goals, delivering on objectives, AND having fun! Goals of this session are to recognize higher levels of trust and camaraderie, increased productivity, reduced stress, better work/life balance, and realizing an enjoyable work environment for you and your team!
Motivating an Inspection Team
Short Term Rentals - Ordinance & Enforcement Best Practices
Short Term Rentals - Ordinance & Enforcement Best Practices
In this presentation will talk about what factors motivate employees that are successful working on their own unsupervised and what tools you must keep them energized and motivated. But beware, this is not a 'one size fits all' solution. We will talk about how to recognize individual motivators and use them to your advantage. It isn't just about meeting numbers or a performance matrix, it's about using your skills as a supervisor or manager to connect with your team and the high performing outcomes that are possible.
Short Term Rentals - Ordinance & Enforcement Best Practices
Short Term Rentals - Ordinance & Enforcement Best Practices
Short Term Rentals - Ordinance & Enforcement Best Practices
Short Term Rentals are almost everywhere. And depending upon your community's experience, some people love them next door, and others DON'T! In this presentation, we discuss the pros and pitfalls of how short term rentals impact our neighborhoods. Developing appropriate ordinances based on community feedback, and the methods of enforcement we take has a direct impact on how this industry impacts our community. Let's have fun talking about this divisive issue, and how we as code enforcement can make most people happy!
Legal Aspects of Code Enforcement
Short Term Rentals - Ordinance & Enforcement Best Practices
Legal Aspects of Code Enforcement
This session is critical for every code enforcement professional. Whether you are brand new, or have been doing this job for decades, we must remember and observe the legal basis for which we must operate. In this session, we discuss:
•Terminology, concepts and principles of legal issues that affect code officials in the performance of their duties.
•Discuss relevant issues to code administration.
•Introduce concepts associated with constitutional amendments, including the 1st, 4th, 5th, 10th and 14th amendments.
•Understand & define your role as a government official and as a witness.
How to Get Resources You Need & People Happy to Give It
How to Get Resources You Need & People Happy to Give It
How to Get Resources You Need & People Happy to Give It
People do business with people they know, like, and trust. But in government operations, we do not do business…or do we? Let’s talk about how to inspire those in other departments and divisions we work with to buy into our programs and policies and then WANT to become involved with us. Once that happens, you will be surprised at the plethora of tools and resources available to you to accomplish your mission.
Using Coaching vs. Feedback In Code Enforcement
How to Get Resources You Need & People Happy to Give It
How to Get Resources You Need & People Happy to Give It
In spite of good hiring and inspired leadership, supervisors and managers must deal with crummy attitudes and poor performance. Leading is a challenging job, but with the right preparation, we can hold staff accountable and improve our organization. In this session, we discuss...
- How to create clear expectations
- How poor performance effects performance and environments
- How to use probationary periods effectively in code enforcement.
- How to hold staff accountable
- How to coach employees
- How to give informal feedback
- How to prepare and conduct a disciplinary meeting
Effective Documentation for Inspection Reports
How to Get Resources You Need & People Happy to Give It
Effective Documentation for Inspection Reports
What words you use and how you document your casework is the foundation for success in code enforcement. Keeping in mind who you are writing for and where your written work ends up is critical to build and maintain your credibility as a professional. Here's a hint...what you write isn't for you! This presentation delves deeply into how to record your observations and interactions to keep a solid case.
Council Them Up or Council Them...Out!
Blighting Influences - The Impact of Overgrown Vegetation on Neighborhoods
Effective Documentation for Inspection Reports
This presentation discusses effective means to proactively address problem employees. We will discuss how to recognize habits that result in poor decisions by field staff and how best to correct those behaviors. If your corrective measures don't work, then it's up to you to initiate the often difficult task of dealing with the problem employee quickly so that they don't derail the success of all your team.
Recognizing Talent in the Recruiting Pool
Blighting Influences - The Impact of Overgrown Vegetation on Neighborhoods
Blighting Influences - The Impact of Overgrown Vegetation on Neighborhoods
If you've ever hired someone and six months later found yourself wondering why the employee now is so different from the candidate you interviewed, this presentation is for you. We'll take and in-depth look at how to recognize the candidates that have real workplace potential versus the ones that just tell a good story during the interview.
Blighting Influences - The Impact of Overgrown Vegetation on Neighborhoods
Blighting Influences - The Impact of Overgrown Vegetation on Neighborhoods
Blighting Influences - The Impact of Overgrown Vegetation on Neighborhoods
This presentation is a quick summary of the vegetation codes, why those codes exist, and how overgrown vegetation negatively impacts neighborhoods in our community. We also touch on the vegetation enforcement process, potential outcomes for non-compliance, and some interesting photos of conditions in our city with which Neighborhood Services has been involved.
Basics for Successful Code Enforcement
Property Management & Code Enforcement - A Collaborative Approach to Solving Tenant Concerns
Property Management & Code Enforcement - A Collaborative Approach to Solving Tenant Concerns
This is a great presentation for beginners new to the code enforcement profession or as a refresher to those who've been around a while. We'll go back to basics and discuss what we do, why we do it, and how we strive to find success.
Property Management & Code Enforcement - A Collaborative Approach to Solving Tenant Concerns
Property Management & Code Enforcement - A Collaborative Approach to Solving Tenant Concerns
Property Management & Code Enforcement - A Collaborative Approach to Solving Tenant Concerns
This presentation is geared specifically to code enforcement officers and how best to work with landlords and tenants when tenants complain about living conditions in their dwelling units. We cover minimum housing standards, how staff will conduct inspections, what to expect if deficiencies are found, and most importantly...how to gain compliance.
Code Enforcement 101 - Basic Overview
Property Management & Code Enforcement - A Collaborative Approach to Solving Tenant Concerns
Becoming an Exceptional Code Enforcement Officer
What is everything that code enforcement does in a City? Where did the idea of code enforcement all start? That is a question that we get from the community and other City departments regularly. This presentation is an overview of what most code enforcement teams are responsible for, and all the random stuff that comes our way. We cover general enforcement process and philosophy, common violations, enforcement tools, the unsung heroes we work with, and a few very funny situations that make you think the show "Parks and Recreation" isn't really all that different from real life!
Becoming an Exceptional Code Enforcement Officer
Becoming an Exceptional Code Enforcement Officer
Becoming an Exceptional Code Enforcement Officer
What characteristics do exceptional code enforcement staff have in common and how do you learn or acquire these skills? In this presentation, your learn what it takes to become "exceptional" and how employing these skills, abilities, and talents impacts your success and future career.
What can Code Enforcement Learn from "Killdozer"
Becoming an Exceptional Code Enforcement Officer
What can Code Enforcement Learn from "Killdozer"
This presentation is an introduction and open dialogue with video clips detailing the events leading up to the Killdozer rampage in Granby, Colorado and how personalities and actions played into the result.
Marvin Heemeyer was an automobile muffler repair shop owner who demolished numerous buildings with a modified bulldozer in Granby, Colorado. He had various grudges against Granby town officials, neighbors of his muffler shop, the local press and various other citizens of Granby. Over 18 months, Heemeyer secretly armored a bulldozer with layers of steel and concrete. On Friday, June 4, 2004, He used the bulldozer to demolish the Granby town hall, the house of a former mayor, and several other buildings.
Managing Conflict in Small Work Teams
Becoming an Exceptional Code Enforcement Officer
What can Code Enforcement Learn from "Killdozer"
What you do, what you say, and how you say it is often the determinate factor in the workplace. This presentation will help you learn to communicate effectively and get the tough stuff across, without creating animosity and enemies.
Working Outside Your Lane and Establishing Yourself as a Resource for Others
Working Outside Your Lane and Establishing Yourself as a Resource for Others
Working Outside Your Lane and Establishing Yourself as a Resource for Others
We have all seen them…people we work with who promote quickly and glide up the ranks of the organization with ease. What we do not see are the incremental differences in the way they operate that make them a resource for others and give them huge advantages when promotional opportunities arise. In this discussion, we will examine what you can do to gain the advantage and join their ranks.
Influencing with Tact, Diplomacy, & Personal Performance
Working Outside Your Lane and Establishing Yourself as a Resource for Others
Working Outside Your Lane and Establishing Yourself as a Resource for Others
We all get frustrated and just want to say what is on our minds. We want to tell that person what we really think! But do you realize that doing that just once can have a huge impact on your career and reputation? Let's take some time to talk about how to get your point across and say what you need to say, but in a way that is constructive, empowering, and helps to build your reputation rather than have it tarnished.
Introduction to Leading a Code Enforcement Team
Working Outside Your Lane and Establishing Yourself as a Resource for Others
Introduction to Leading a Code Enforcement Team
It’s been said that leading a team isn't about doing the work that the team does, it’s about managing the people and outcomes. That may be true, but if you have not been in the field working code cases, it may be hard to relate. This presentation will provide you with an overview of what your most senior code staff knows and give you a bit more confidence in communicating with them.
Photography for Successful Code Enforcement
Negotiating Successfully in Code Enforcement
Introduction to Leading a Code Enforcement Team
Observations and notes are a good start, but photos really cement your case…or do they? This course briefly touches on the technical aspects of photography, but really focuses on how to highlight your observations and make sure the viewer sees and feels the way you did when you were at the property. We will also touch on how to organize and present your photographs for judicial proceedings or administrative hearings.
Negotiating Successfully in Code Enforcement
Negotiating Successfully in Code Enforcement
Negotiating Successfully in Code Enforcement
Convincing people to do what you want them to do, and making them feel like it was their idea is not a skill…it is an art. This presentation will help you recognize the subtle hints that you are making progress in the discussion and help you to tap into the words, gestures, and emotions that help to bring about voluntary compliance.
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